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9 11 Commission Report — Part 3
Page 15
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9 Support Federal, State, Municipal, and international Partners
Our preventive mission requires a high level of engagement with state and municipal law
enforcement, other federal agencies, members of the intelligence Community, and our
international counterparts. Accordingly, we have made it a top priority to improve information
sharing and coordination, and to provide training and other support to Our partners.
10 Upgrade Technology to Successfully Perform the FBI's Mission
We are upgrading our technology by deploying a state-of-the-art secure network, putting
new computers with new Software on desktops, and building centralized databases. We are
expanding our capabilities to fully exploit digital information and to share the results internally
and externally. We also are educating our workforce to ensure that everyone understands
how technology can help us do our job better
Implementing the New Priorities
To ensure adherence to the new priorities, we reduced the flexibility that was built into
the old three-tiered system. Instead of allowing field offices to choose how to allocate
resources within broad pnority areas, the new system dictates that managers satisfy
operational needs in the strict order of their priority. Special Agents in Charge (SACs) making
deployment decisions must first dedicate sufficient resources to handle priority one before handling
priority two, and so forth. Similarly, Headquarters managers must provide services — such as
training, hiring, and technology improvements — to operational programs in order of priority
Communication of Priorities
Understanding that successful implementation of the new priortties requires universal
commitment to them, we embarked on a multi-faceted education campaign. We significantly
increased the number of SAC conferences where we discuss the new priorities and task
the SACs to communicate the message to their personnel in the field. Senior Headquarters
executives regularly discuss the priorities in speeches, congressional testimony, published
articles, employee e-mails and meetings. The FBI's intranet and employee publications,
such as The Investigator magazine, provide continued updates and guidance on the new
priorities to our employees. Also, a number of senior executives have begun traveling
to each field office to deliver a multimedia presentation that educates employees about
the current status of our new priorities and associated organizational reforms.
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