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9 11 Commission Report — Part 3
Page 58
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FBl-wide needs, we have centralized decision-making related to IT. In July 2002, the
Director appointed the first full-time Chief Information Office (C/O) for the FBI The CIO is
responsible for the FBI's overail information technology efforts, including. 1} developing our
IT strategic plan. and operating budget: 2) developing and maintaining the FBI's technology
assets; and 3) providing technical direction for the re-engineering of FBI business processes.
In December 2003, Director Mueller appointed a Chief Technology Officer who is responsibie
for guiding the information technology research and development functions of the FBI. He
's currently focused on centralizing our current IT development projects, ensuring the optimal
use and sharing of Bureau intelligence data on common platforms. We also created an
Enterprise Architecture Board made up of 14 representatives from eight FBI divisions The
Board meets regularly to review technical proposals for new FBI information systems.
Trilogy
The first step in our modernization efforts is the Trilogy Program, a multi-year effort
to enhance our effectiveness through technologies that allow us better to access, organize,
and analyze information. The Trlogy Program is aimed at providing all FBI offices, including
Legal Attaché offices, with improved network communications, a common and current set
of office automation tools, and. user-friendly web-based applications. Trilogy upgrades also
Incorporate controls to provide an enhanced level of security for FBLinformation. Trilogy
has proceeded in three stages or components:
1 Transportation Network Component
We replaced cid local area and wide area networks with a state-of-the-art, secure,
high-speed communications system that links desktops and databases throughout
the FBI. This component was completed an March 28, 2003, with deployment of a
new wide area network to 591 sites, 622 local area networks, and 1,202 local area
network switches. We launched a highly secure network connected to the nation’s
intelligence Community in order to facilitate the transmission and sharing of Top
Secret (TS) and Sensitive Compartmented Information (SC/). We also created an
Enterprise Operations Center to manage data, the. network, hardware, software
applications, and security access.
2 Information Presentation Component
We upgraded antiquated computers with new desktops, fast black and white and
color printers, scanners, new office automation software and e-mail, and modern
server technology for data storage and sharing Employees now work with modern
desktops and connectivity, facilitating their ability to input, retrieve, manipulate, and
present information in text, image, audio, and video formats. To date, we have
deployed 29,889 new desktop computers, over 7,500 upgraded desktop computers,
3,689 printers, 1,580 scanners, 465 servers and 1,382 routers.
3 User Application Component—The Virtual Case File
The final component is the complete replacement of the outdated investigative
information system, the Automated Case Support System. As.an intermediate fix,
we created a more user-friendly, web-based interface for ACS. This interface
significantly reduces the number of keystrokes needed to perform routine functions,
allows users to search multiple databases within ACS simultaneously, and eliminates
the need ta convert documents to a new format prior to uploading.
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