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UNCLASSIFIED Crisis Intervention Program Policy Guide All CIP team members must also complete an FBI EAP CIP training to familiarize themselves with the FBI's CIP operations and response services. This includes FBI policies and procedures, roles and responsibilities, ethics, confidentiality, integration of chaplaincy and mental health components, disaster response, and interagency cooperation. An introduction and overview of the function of various operational groups that may require specialized crisis intervention services in the course of their duties is included in the EAP CIP training. 4.9.1. Continuing Education and Training. The MO reviews activation reports, current and related professional literature, and other relevant sources. From these, the MO develops a list of required, recommended, and supplemental skills for CIP team members. Training in varying formats (e.g., video, written, third-party vendor, mentoring, or FBI in-service) is developed to update all team members. Annual continuing education and training in crisis intervention skills and techniques is recommended for all team members Several models of critical incident response training exist (e.g., American Red Cross, International Critical Incident Stress Foundation, or the National Organization of Victims Assistance) and are valuable to FBI populations. Training in these models is encouraged 4.10. Types of Crisis Intervention Program Services 4.10.1.Informal Assessment The informal assessment is often the first contact by CIP personnel and is the most common service of the CIP. It is a component of psychological first aid that can include comfort, verbal support, provision of nourishment, restoration of safety, encouragement of healthy coping mechanisms, and the development of support systems. This service is available to employees who have been exposed to incidents in an effort to reduce arousal states, numbing, and loss of coping ability. During this assessment, physical and emotional support is offered, as well as an invitation to access additional EAP services. All employees who support the investigative operations of significant events are strongly encouraged to complete informal assessments to determine what types of services or referral resources are appropriate. AIthough participation in EAP services is voluntary, management may refer an employee to EAP if it recognizes that there is a concern influenced by the employee's involvement in a high-stress investigative operation. 4.10.2. Post-Incident Education. reactions of the mind and body following exposure to a traumatic event are integral parts of most, if not all, CIP services. The information facilitates normalization of the new or distressing thoughts and/or feelings that often follow such exposures. Post-incident education is appropriate for affected individuals or groups when circumstances such as logistics, size of the impacted group, personal resistance, or privacy issues will not allow for more in-depth and interactive forms of CIP services.. 4.10.3. One-to-One ConsuItation This is a supportive, interpersonal exchange between CIP team members and an impacted individual. This service is best provided in person; however, when necessary and with proper safeguards, it may be performed by telephone. One-to-one consultation focuses on reinforcing 16 UNCLASSIFIED