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9 11 Commission Report — Part 3
Page 63
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ADMINISTRATIVE
REFORM
We realized at the outset that our plan for developing a strong counterterrorism capability would
succeed only if we also develop the infrastructure and the administrative functions to support that
operation. Without strategic planning, we cannot direct the distribution of resources necessary
for our operations. Without a streamlined recruiting and hiring process, we cannot staff aur new
counterterrorism units Without modern records management, we cannot make full use of our
technology upgrades, and without a comprehensive security apparatus, we cannot adequately
assure the integrity of sensitive investigative information and operational plans.
Recognizing that the business and administrative practices in place on September 11, 2001, were
not adequate to support our counterterrorism mission, we initlated an effort to re-engineer our
administrative infrastructure. We undertook a series of re-engineering projects that address
discrete areas of our operations. These reforms - some now fully developed and some still in
progress — are making the Bureau more administratiwely nimble and responsive to operational
needs
Strategic Planning
We have reworked the FBI's strategic planning process. We have produced - and are
currently revising with input from the General Accounting Office ~ a five-year Strategic Plan that
will guide our executive management decisions, The FBI's Strategic Plan provides clear goals
and objectives, but aiso has the flexibility necessary to allow us to adjust quickly to evolving threats.
The strategic planning process translates these goals and objectives into actionable and measurable
activities in order to track our progress. Annual implementation plans provide performance goals
and measures to incrementally achieve the FBI's strategic goals, and completion dates are assigned
and tracked to ensure deadlines are met. Comprehensive program evaluations are conducted
to measure whether we have met the performance goals and objectives set forth in the Strategic
Plan.
As our Intelligence Program continues to mature, we expect our strategic planning to
become increasingly sophisticated. We will rely on our intelligence base to develop a comprehensive
assessment of future national security and criminal threats. Then, we will use it to develop short
and long-term proactive strategies to deal with each threat, to determine how our operations and
capabilities must change, and to calculate how we should manage, deploy, and acquire new
resources to counter those threats.
Realigning the Workforce
The FBI's greatest strength is its people, and their investigative and analytical skills remain
our greatest weapons in the fight against terrorism. If the FBI's transformation is to succeed,
Isc DOC. #5 57 000000396
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