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9 11 Commission Report — Part 3
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elevated intelligence to program-level status, putting in place a formal structure and concepts
of operations to govern FBl-wide intelligence functions, and establishing Field Intelligence Groups
In every field office. We recently issued a series of new procedures that fundamentally transform
our approach to hiring, training, and career development to cultivate and instill a capacity and
understanding of intelligence processes and objectives within the entire Bureau workforce.
5 Coordination
Understanding that we cannot defeat terrorism without strong partnerships, we have enhanced
the level of coordination and information sharing with state and municipal law enforcement
personnel We expanded the number of Joint Terrorism Task Forces, increased technological
connectivity with our partners, and irnplemented new ways of sharing information through vehicles
such as the Intelligence Bulletin, the Alert System, and the Terronst Screening Center. To
Impreve coordination with other federal agencies and members. of the Intelligence Community,
we joined with our federal partners to establish the Terrorist Threat Integration Center, exchanged
personnel, instituted joint briefings, and started using secure networks to share information. We
also improved our relationships with foreign governments by building on the overseas expansion
started under Director Louis Freeh; by offering investigative and forensic support and training;
and by working together on task forces and joint operations. Finally, we expanded outreach to
minority communities, and improved coordination with private businesses involved in critical
infrastructure and finance.
6 Information Technology
We are making substantial progress in upgrading our information technology to streamline our
business processes and to improve our ability to search for and analyze information, draw
connections, and share tt both inside the Bureau and out. We deployed a secure high-speed
network, put new or upgraded computers on desktops, and consolidated terrorist information
in a searchable central database. We developed, and are preparing to launch, the Virtual Case
File, a state-of-the-art case management system that will revolutionize how the FBI does business
7 Administrative Reform
Re-engineering efforts are making our bureaucracy more efficient and more responsive to
operational needs We revised our approach to strategic planning, and we refocused our
recruiting and hiring to attract individuals with skilig critical to our counterterrorism and intelligence
missions We developed a more comprehensive training program and instituted new leadership
inttlaitves to keep our workforce flexible. We are modernizing the storage and management of
FBl records. We also. built, and continue to improve, an extensive security program with
centralized leadership, professional security personnel, more rigorous security measures, and
improved security education and. training.
These improvements have produced tangible and measurable results. We significantly increased
the number of human sources and the amount of surveillance coverage to support our counterterrorism
efforts. We developed and refined a process for briefing daily threat infarmation, and we considerably
increased the number of FBI intelligence reports produced and disseminated. Perhaps most
important, since September 11, 2001, we have participated tn disrupting dozens of terrorist
operations by developing actionable intelligence and better coordinating our counterterrorism
efforts,
itis a testament to the character and dedication of the men and women of the FB! that they have
implemented these reforms and realized this progress, while continuing to carry out their responsibility
to investigate and protect America from criminal, counterintelligence, and terrorist threats of virtually
unprecedented dimensions.
MISC DOC. #5 2 000000341
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