◆ SpookStack

Tale te Port I of a three-part program designed to deal with various aspects of the desecregction af your atore facilities. This first seetion examines the need for a standard method of hand: ling, on thes sales floor, sanpiaints or objectians that scles persomel ‘mae eeeeiem Oram same af wom | o is > wt a aethod, which is moet licely to antisfy the astamer ond, ct the same tins, minimise the chance of the salcaperson involved misharilics the situation. Part II is a staume presentation of the wnricus factors entering iato management's decision to desegregute store facilities, This present—- ation can be used to assure store executives and personne: clike of the correctness of and necessity for the action. It stresses, cnong other things, the fast that the store by ne neane is acting aione in the business omrmunity in taking this step. Because the degres of customer acceptance of desegregrtion will be a big morale factor among personnel, it is essential that ol] enployees fully understand comgenent's decision in this area. Part III outlines suggestions for the ultimate handling of complaints by exeautives, directly with the customers, in thie area. These emplaints will have been referred te monagenmt ievel by the store persomel first receiving then, as described in the body of Part I.