◆ SpookStack

Saleapersane=- “My crooious, but you must know tint I didn'* teks part in the etore's ceeisics te desecrepute the facilities, The etore's canogecesnt is very anterested in your cpinicns an the subject, <nd i know they would like te talk ts vou cbhout it. “ay I hove your nape and telephone mamber, cad ane of “he exezstives of the store will call you cnd go into the whole mtterf = tmow that they will went to hove your opinicn.*® ponse, in cdditios te meeting the fcu “ents, as servers} Cnportent seditionai adévantaces. le first, it will weed out the caorccic -o:plainer who ia roloing a protest cerely for the plescsure of having something ts complain about. The large majority of canplciners will not feel strongly enouch on the subject te go on record ty givine the salespersans their nones or telephones mmbers. Thoee who do give this information will be custconsrs whe renuinsly heve deep convictions in this area. These people, who will include same old czd valued oustersrs, deserve comcensnt answers to their questions, e weifars tyne af ‘= ss <-gFr <= =F 2. Seeondly heving the problen hendled unevenly, and hondled by thoee least in a positian to cope with it. I¢ will concentrate the problem in the handa of 5 rele tively few executives who, by education ond training, are best equipped te handle the preblen. S. Thirdly, the necessary lapee of tine between the voicing of & eam plaint on the salee floor and a telephones oall fron a nomber cf nancgensat will be ..rluable, At the tins he ie naking hie conplaint, the custmer ie likely to be disturbed and aroused; colloquially, he will be “hot under