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Thta 2a Fart ITI of a threeepart program dosiened to deal with various wepecta or the dosorreration cf your store fscilitios. Fart I, discussing wea hondlicge cf custaner camplaints by your sclospeople, and Part II, a pres= entatien for your enployces of factors irvelved ia management's decision to Scsepropata, have procecded this final socticn, Port III 4s a bricf discussion of the ultinate handling of customer cenplaints, on a folleweup basis, by menbors of the executive porsannel of your storo.