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Aecording tc cian, such complsiats as aay te roecived om the salos floors soncorring the desc. :reeation of your facilitics will be rolayed to the cxcoutivo lovel fcr ultinats handlins, Scweral points are cffored for cone sidercticn in this handling. 1. Complsints should bo handicd by tolophonc mthor than lotter, A lsttor tonds to leave, na ictter how worded, = sool, imporsonal impression, this 13 cot truo cfc telephons conversation. 2. Ono nonber of the executive etaff should be assigned, if possible, te handle theso complaints. Fanilfarity in doaling with this probicn will bring 4 creator onse of handlinn ae tine f me wean handliae §? mansiinne as Tir == FS fem fhame li lan ana a" "saw oom - » one por oll such conplaints will be in o better position to compile a repert of the conoral tenor of custowcr reaction in this srea. 3. Content of the ceonversaticn will nsocssarily vary with tho nature of the couplaint and the method the customor usces in voicin= it. The sano principal ozplanations -iven to store cnploycos should be civen to the custcmor == that the store is acting in the spirit of the law of the land, that its chiof oblication is to the safcty of ite custaners and thet manages =mcnt bolicwes thet dsserreratian renoves tho chance of violeneo or incidenta in the store, and that your store is tarine mrt in a corrmnity wide offors to meot this problem as tho schools are being roquircd to nect it, so that dosorrcegation nay be an adult cxzporitonee instead of only a child's.