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“ 5 = ope rhs nee * January 26, 1979 Ambasaador Cribreel Shallouf c/o Mario Leorza 1510 Monroe Drive, NE. Atleota, Czorgla Re: Delte File N-65795 Deor Mr. Shzllouf: After an extensive search, I am very sorry to report thet we ure unable to locate your luggage. Your cooperation during thie difficult time is appreciated and we certainly want to settle your claim on an equitable beavis. The acount of reimbursement ie governed by tariff regulations based on International Treaty. These tariffe apply when any portion of a pas- senger's ticket involves international travel. In such @ case, lability ie limited to the actusl value of the property not to exceed $649.06 per bag. Accordingly, I am enclosing our check for $640.00. We realize this does not cover tha stated value of. your loss, but it may be that you have insurance coverage that will provide for additional Poywent. If so, wa will be glad to cooperate with your insurance agent in his {ovestigation. The search for your luggage will continue and if it is located, we will let you know promptly. Thank you egain for your ‘patience and cooperation. Please give us an opportunity to show we can do better-the next tine you travel. Sincerely, H onsuner Affaire : IMM: nb Enclosure be: British Airways (NYC) - Our folks lost the baggage claim checks but bags were not checked for a transfer at sirport in London and we finally received two of the bags on BA expedite checks.’ Under the circumstances may we expect your check for full reimbursement. y eee name Scrat R RAENEN SEE FEREAEOEREA TO PA AIA TR